Description and relationship between organizational citizenship behavior and procedural justice among nurses affiliated to hospitals of Tehran University of Medical Sciences in 2012

Recognizing predictors and correlated factors of organizational citizenship behavior (OCB), as an important agent in productivity, efficiency and effectiveness of organization can finally help to improve quality of patients care. The aim of this study was to evaluate the relationship between OCB and procedural justice in nurses. This was a cross-sectional questionnaire survey, in which 400 questionnaires distributed among nurses among fifteen hospitals affiliated to Tehran University of Medical Science (TUMS) using multistage cluster sampling method. A total of 380 questionnaires were returned of which 373 questionnaires were completed and usable for the study. To analyze the data, descriptive statistics, comparison tests and Pearson coefficient were used. perceived procedural justice had a positive significant correlation with nurse's OCB (r=0.135, p<0.05). Overall mean score of OCB was 3.84±0.4 (Partly desirable level), while the respondent' means score of perceived procedural justice was at level of ''partly undesirable''. Male nurses had better perception about existing procedural justice in their hospital compared to female coworkers (p<0.05). According to finding of the survey, related officials should pay more attention in selection and appointment of head nurses, supervisors as well as matrons in affiliated hospital. Using job training and managerial education help to enhance nurse's organizational citizenship behavior through increasing level of their perceived procedural justice.