Identifying service Quality dimension and measuring service quality of the university library from user view, by using Servqual and LibQual in Persian Golf University

Libraries and data centers are service establishments whose main task is linking the society with knowledge and information through their efficient services. The main aim of this paper is Identifying service Quality dimension and measuring service quality of the university library from user view, determining the priorities and gaps and suggesting it‘s promotion strategies by using adjusted Servqual and LibQual.A survey was conducted among the students and faculty members of PGU using a modified version of SERVQUAL and LIBQAL questionnaire. The data given here is based on a random survey of 488 faculty members and students studying at PGU. The dimensions of service quality were determined through exploratory factor analysis. The data was analyzed by paired -samples T test using spss.Findings and The results obtained through exploratory factor analysis suggest that university library service quality consists of four dimensions – i.e. affect of electronic access, affect of service (personal),understanding/knowing the user needs, library as a place, and affect of internal position collection and access,– which are different from SERVQUAL‘s original dimensions.