A Look into the Effect of Knowledge Management on the Enhancement of Crisis Management Capability

Today, organizations and communities encounter various crises. With the advancement of information technology, traditional methods can no longer help managers deal with crises. Accordingly, knowledge management is one of new approaches that can offer effective policies for the efficient and goal-oriented management of crises as well as the prediction, prevention or reduction of the impairments caused by crises. Combining technology-orientedness and human-orientedness, knowledge management approach allows us to manage crises more effectively and efficiently. The present article attempts to explore the role of knowledge management in empowering crisis management, which have been both among the modern issues during the recent decades, and offer the respective practical solutions. Using Chashpara knowledge management model, Mitroff’s crisis management model and Blanchard’s empowerment model, and combining them, the article, further, presents an explanatory model and a prescriptive model.