The Study of Factors Influencing Attitudes Towards the Role of the Pharmacist in the Pharmacy Clients: Tehran 1393

Given the importance to the pharmacists’ recommendations in theeffectiveness of the medicine and the role of pharmacist in public health, individuals’attitude toward the pharmacists is important. In addition to distributing the medicine, thepharmacists guide the clients and monitor their health status. Pharmacists’ advice abouthow to use the medicine and also the amount and effects of the medicine removes theambiguity and confusion of people and gives them a sense of security. The purpose ofthis study is to investigate the factors influencing the attitudes of clients toward thepharmacists’ role. This descriptive analytic study has been conducted with cross- sectional method by completing 400 questionnaires in first three months of 1393 in Tehran. The designed questionnaire by the researcher was the material of this research, and the sampling method was multi-stage cluster sampling method. The reliability of it was calculated by Cranach’s alpha coefficient of 0.8008. Data was analyzed by Spss19 software and the effective variables were identified by regression test. According to the results, the pharmacists could meet the expectations of 70.5 percent of clients, 50.3 percent of clients were aware of the pharmacists’ responsibilities, 42.4 percent moderately would interact with the pharmacists, and 51.3 percent moderately trust the pharmacists. Finally, 48.7 percent had a positive attitude toward the pharmacists. Analytical results show that the knowledge of clients about the responsibilities of the pharmacists, more relations with the pharmacists, trust to the pharmacists, and meeting the clients’ expectations, improve their attitude toward the pharmacists. Based on the regression test, variable of meeting the clients’ expectations had a greater share in predicting the variable of attitude.