Design and Define the Organizational Citizen-oriented Conceptual Model (Case Study: Central Iron Ore Company of Iran - Bafq)

Due to structural problems and organizational unidirectional and organizations, has resulted in the neglect of their content and according to management soft issues (including citizen-oriented organization), in order to polish the wheels move the car of organization.In this study, after examining the concept of organizational citizen-oriented and factors affecting it (using the Delphi technique), we will pay to organizational citizen-oriented conceptual modeling in the Central Iron Ore Company of Iran - Bafq (using structural equation method). This research, is applied, exploratory, descriptive - survey research with integrative approach of qualitative and quantitative research methods. To determine the validity and reliability of the questionnaire in this study, the methods of the content validity, factor analysis and Cronbach's alpha was used. The findings suggest positive, strong, direct and indirect relationships among the factors and personality traits, behavioral and contextual dimensions and negative relationships, strong, direct and indirect between structural factors and organizational citizen-oriented.