Role of Manager's Transformational Leadership in Developing Government Employee's Organizational Citizenship Behaviors

One of the major factors in directing staff behavior is leadership style applied in the organization. More and more organic organizational structure and transformational leadership style will increase the possibility for employees to develop and show organizational citizenship behaviors. As economic margrave of a country, customs has an especially important role in implementing the country economic policies. One of the factors which can have profound effects on the service quality in this part is organizational citizenship behavior. Accordingly, this study was aimed at investigating the role of leadership in the development and promotion of organizational citizenship behaviors among customs staff of Zahedan. The research method in terms of purpose is applied and in terms of data collection method is descriptive-correlational. The research population was all of Zahedan customs employees. Surveying sample was determined 110 people by Cochran method. Questionnaires were used for collecting data. T test, confirmatory factor analysis test, and Smart PLS software were utilized to analyze the data. Questions reliability was ideally analyzed using professors’ comments and the variance average. Cronbach's alpha of whole the variables is greater than 0.6 therefore, all the variables are approved in terms of reliability. Variance average (AVE) extracted is always greater than 0.5 thus, convergent reliability was proven as well. Also, compound reliability is greater than AVE. Results showed that there is a positive and significant correlation between transformational leadership coefficient and organizational citizenship behavior with effect coefficient of 0.712