Identification and Evaluation of Staffs Organizational Citizenship Behavior Process

Organizational citizenship behavior is the tendency and motivation of employees to go beyond the formal obligations of the job in order to help each other, to align individual interests with organizational interests, and to have real interest in the organization’s overall missions and activities. The main purpose of the present research is identification and evaluation of organizational citizenship behavior of Bahnamir Education and Training Administration staff and teachers. The statistical population of the study includes 387 persons of Bahnamir City Education and Training Administration staff and teachers, and the sample size includes 172 staff members and teachers. The data were collected by using Neihoff and Moorman’s (1993) standard questionnaire. We analyzed the data by SPSS and LISREL software. The results showed that organizational citizenship behavior and all of the evaluated dimensions, namely altruism, courtesy, generosity, consciousness, and civic virtue are in desirable status and there is a significant relationship among them. Consideing the stated results, enhancement of this set of behaviors within organizations causes the increase in organizational performance and effectiveness level, by encouraging effective and efficient organizational performance.