Designing an Assessment Model of Leadership EFQM Using MCDM

Today, our country's economic firms face countless challenges in globalization. EFQM excellence is a strong tool to help organizations surmount these challenges. This model has two major parts: enablers and results. Enablers include five areas: leadership, people, policy and strategy, partnership and resources, and processes. Results include four areas: people, customer, society, and key performance.This model has been used in organization assessment by people who are responsible for our country’s industries. However, this model has also been criticized. Assessment is done using an evidential reasoning approach. The evidential reasoning approach is one of the MCDM techniques. The improvable areas must be recognized and divided into two classes: simple and important. Next, the important improvable areas must to be prioritized by one of the MADM techniques. To achieve more rapid excellence, the important improvable areas must be conducted by priority. According to the research findings, the sub-criteria and bolt points are not equal, in spite of the fact that they are considered equal in EFQM excellence.