The Relationship Between Communication System and Organizational Conflict at Hazrate Rassoul Hospital Tehran

Dysfunctional Conflict can cause lost of energy, struggle and tension between managers, personnel and organizations customer. The main goal of the present study was to investigate the relationship between the communication system and the organizational conflict at Hazrate Rassoul Hospital. In this correlation study, the research population were consisted of all managers and different group of employees at Hazrate Rassoul Hospital in Tehran (Nm=70)(Np=753), and a number of 26 persons of managers and 239 persons of personnel were taken accidentally as sample. The data was collected via questionnaires which were prepared by the researcher. Respondent was answered to the questionnaire by a self-report method. The information was analyzed by the Pearson Correlation Coefficient, the variance's test F analyses and the multiple variant regressions. Average score of the individual conflicts between managers and Their employees was 1.89). Among the indicators of the relationship system at the investigated hospital, positiveness (average 3.33), Empathy(3.20), and Supportiveness(2.24) were obtained desirable situation. There was a significant relationship between the communication system and the individual conflict between managers and their employees (R= 0.651). Among the communication system dimensions, Supportiveness has been played the most important role in the regression to the degree of individual conflict (beta standard coefficient=0.515). mprovement of the communication system through the setting of a proper supportive environment and establishing a feeling of equity could be influent on the reduction of negative conflicts in health services organization.