Localization of patient's satisfaction questionnaire hospitalized at a military hospital

patient satisfaction is known as his report of care quality and the interaction between the patient and health service providers and is an important criterion for assessing the quality of health cares. The aim of this research is to localize a self-administered questionnaire to assess the patients satisfaction hospitalized in a military hospital.
This study is an action research. The research population includes the quality improvement unit experts, complaints handling unit, head nurses as well as the patients hospitalized in a military hospital in Tehran. Data were collected by semi-structured interviews and questionnaires as well as scientific texts. Stages of this study were as follows: 1. determination of the different dimensions of the questionnaire, 2. identifying questions related to each dimension, 3. modifying questions conceptually and contently, 4. confirming the face validity of the questionnaire, 5. confirmation of the reliability of questions using a pilot study and 6. Presentation of the final of questionnaire.
The self-administered questionnaire of inpatient satisfaction was localized in two sections, health and medical section with 21 questions and three dimensions of sanitation / hygiene, nurses and physicians and non-medical section with 27 questions and six dimensions of the reception, staff treatment, nutrition, the welfare and facilities, legal - faith issues and discharge. Cronbach's alpha coefficient in health and medical questionnaire and non-medical questionnaire was 0.975 and 0.936 respectively.
Discussion and In total, Alpha coefficient of the questionnaire indicates the high reliability and validity of the questionnaire and shows that this questionnaire can be used as a scientific instrument for self-administered assessment of hospitalized patient satisfaction. But it should be noted that to avoid bias, this method must accompanied with items such as measurement of patient satisfaction when leaving the hospital, concurrent use of other methods such as telephone surveys, periodic review and revision of the questionnaires and so on.