Application of Root-Cause Analysis on Quality Problem Solving of Research Information Systems: A Case Study on Dissemination System of Theses and Dissertations (GANJ)

Information systems have main role in any organization. These systems beside their effect on decision making of managers and organizational experts provide their services for internal or external customers of organizations. Along this approach appropriate performance of information systems could be introduced as main goal of chief managers. Research information systems work based on this framework then for their augmentation quality problems should well analyzed to lead their better performance. In this paper based on a case study root-cause approaches of quality problem solving of dissemination system of theses and dissertations called GANJ are investigated. Results show that identification and categorization of quality problems could be achieved by root-cause analysis. Furthermore corrective actions for improvement of these systems effectively could be defined.