Evaluation the quality of entrepreneurship education services (Case Study: faculty of Agriculture, Razi University of Kermanshah)

One of the ways to assess the quality of educational services, is estimating the gap between expectations (desired condition) and perceptions (current status) of students. The present study aims to investigate this question that how is the status of entrepreneurship education services at Kermanshah Agricultural College? This research is applied research and in the terms of data collection is a survey type. The survey population is the students of Agricultural College of Kermanshah Razi university who have taken the entrepreneurship as one of the optional courses and they are 104 people that 82 people were examined using Krejcie and Morgan tables. Data collection instrument is Servqual Standard questionnaire includes 22 questions to measure the current status and the desired condition average that it is based on Likert scale and in order to prioritize the components related to the quality of entrepreneurship education services provided to students. In this research the current status and desirable condition average was calculated then comparing these two values the amount of educational services quality gap was determined. The results showed that the highest quality gap are in guarantee (-1.902), accountability (-1.685), empathy (-1.064), reliability (-0.840) dimensions respectively and the lowest gap is in physical dimension (-0.564).