Identifying and ranking the effective factors on hospital team's productivity using ANP-BWM approach (A case study: The Sadjad hospital in Tehran)

Health care services are of the most important operations which are usually done inside teams. This paper aims at identifying and ranking the hospital team's productivity indices. For this purpose, the effective factors that influence hospital team's productivity have been identified through literature study as well as experts survey. These factors then have been reduced to 34 criteria using a screening approach and then categorized into 9 main groups. Internal relations among the factors have been examined using statistical tests. We proposed a new ANP-BWM approach combining the analytical network process (ANP) and best-worst method (BWM) to rank the factors. The proposed ranking approach can significantly reduce the number of pairwise comparisons in ANP method. Finally, in the case of Sadjad hospital, 12 nursing teams have been selected and investigated. Results show that “the quality of services” has the most and “the permanent employment” has the least impact on nursing teams’ productivity.