Investigating and Analyzing the Impact of Market Orientation in Behavioral and Cultural Approaches on the Performance of Governmental Banks

Today, while developing private banks, Iran’s banking industry is becoming more competitive. So, all banks especially governmental banks should transform their business approaches to grow faster than competitors and make more values for customers. In this competitive domain, market orientation can be a factor of a competitive advantage and differentiate banks from others, makes them closer to their goals, and improve their performance. This article surveys the impact of market orientation from behavioral and cultural approaches on the performance of governmental banks managers. The statistical population of this article includes the managers of governmental banks’ branches such as Melli, Sepah, and Maskan in Mashhad. The sample size was determined through stratified-random sampling and was150. The results indicated that market orientation from behavioral and cultural approaches is positively associated with performance of governmental banks.