Investigating the effect of organizational silence on manpower productivity (Case Study: The main office of Transportation and Terminal Department in central Province)

Nowadays, in many organizations, the employees are heard to express their ideas and beliefs concerning the problems in their organizations. This study is dealing with the phenomenon of the organizational silence and its effects on productivity. The research method was descriptive-survey and an applied one. The statistical population included all the employees working in the main office of Transportation and terminals department in central province, which added to 250 people. The sampling method was random sampling. Using Cochran’s formula 124 people were chosen as the sample size. To gather the data two standard questionnaires, namely Van Dyne (2003) on organizational silence and Hersey & Goldsmith (1980) to measure manpower effects on productivity. The results indicated that organizational silence had effect on productivity and the defensive Silence and the acquiescent Silence have negative effect on manpower productivity. The findings and results of the research study reveal that organizational silence has impact on labor productivity. Also the results show that ProSocial Silence has positive impact on labor productivity, and the Defensive Silence and the Acquiescent Silence has negative impact on labor productivity.