Perspective of patients and their relatives about the patient's rights in the hospitals of Khoy University of Medical Sciences

Patient's bill of rights is one of the most important aspects of the clinical services that its observation can cause patient and staff satisfaction. Lack of it leads to complications and patient mistrust of the health care workers. The purpose of this study was to determine the perspective of patients and their relatives about the patients’ rights in hospitals of Khoy University of medical sciences.
In this descriptive-analytic study, 300 hospitalized patients and their relatives in Khoy hospitals were selected by Convenience sampling. Data were collected using valid and reliable questionnaire and analyzed by SPSS software version 18 and using correlation and Chi-square tests.
Respecting rights in psychological realm from the perspective of patients (65/3%) were good and from the perspective of their relatives (52/7%) were moderate. Respecting rights in physical realm from the perspective of patients (70%) were good and from the perspective of their relatives (68/7%) were moderate. There was no significant relationship between respecting rights and age, gender, income, educational status and history of hospitalization (p> 0.05).
As regarded in this study, the degree of respecting rights was moderate to good, so, culture, paying attention to the rights of all stakeholders, identifying barriers and various factors, including the professional and environmental differences in the assessment of the need, should be considered by policy makers to design promotional and regulatory programs for improving the rights of the patient.