Measurement of the quality of the library services of Allameh Tabataba'i University using the Libeb-Kuala model

Allameh Tabataba’i University’s Central Library Services quality assessment and identification of Libqual indicators needed for improvement is the research objective. Survey research method was applied according to the Libqual model and data were gathered by questionnaire. Users’ expectancies gap between service Minimum and Maximum rank with receipt rank and difference significance among the ranks were analyzed. Data were collected through the 100 member user sample. Users’ received service for service impact, information control, and library as place was lower than their minimum expectation that showed users dissatisfaction. Amount of users’ Minimum expectation for improvement of service impact was more than two others. Lowest amount of service receipt and highest degree for receipt rank dissatisfaction were identified for library as place indicator. Highest rate of dissatisfaction on Maximum expectation rank was for library as place and information control indicators accordingly.
Originality: Filling performance assessment gap, harmony with user population, economic justification, user satisfaction, and user orientation are the research benefits and values.