The Validation Model of Electronic Services (IT) in Big Non-Profit Institutions

This study shows a model for validating electronic services in non-profit institutions. The thought for making this model is rooted in lack of research in this domain. Regarding this issue, the independent variables for validating electronic services was exploited based on induction and the theory of grounded theory. These variables include the issues related to leadership, instruments and costumers. The indexes related to measuring these two variables, leadership and instruments) are measurable referring to financial systems and based on accounting the final prices. But determining the price ( Rial) for the variable of costumers was not possible via this method. So, a process was created to measure and determine the effects of this variable on the other two using the existing theory including the proportional pricing method in accounting, Delon and Meklin model and validation engineering. Following that and for testing the model and the process, the electronic services of giving the license of transportation limitation by Tehran municipality was validated. The results confirmed the possibility of using this model in open world via determining the price of electronic services.