Developing a Framework for Organizational Knowledge Management Roadmapping: A Content Analysis

Effective knowledge management (KM) is essential to almost any organization. Regardless of its size or subject matter, an organization should use the knowledge it possesses in the most effective way possible. But the implementation of KM is still challenging. One of the solutions for this challenge which mentioned in KM literature, is knowledge management roadmapping. Roadmaps provide a graphical means for exploring and communicating the relationships among any types of knowledge in the organization. Therefore, in this research, a framework for roadmapping organizational knowledge management has developed. In the first phase, beneficiary systematic literature review, qualitative content analysis and interview with expertises; the basic components of organizational knowledge management (OKM) roadmapping have determined and specified. These components have divided into seven main categories: “causal conditions”, “OKM Roadmap components”, “roadmapping requirements”, “requirements for successful OKM implementation”, “OKM Roadmap preparation and the development process”, "visual and content characteristics of an OKM roadmap" and "OKM Roadmap outcomes”. After that, by calculating the correlation (Pearson correlation coefficients) between these components "OKM roadmap framework" was proposed. The final framework provides a flow between components which describe the way of drawing a roadmap for OKM implementation. The reliability of research has evaluated by kappa coefficient (0.743).