Developing empathy skills program based on social cognition and study of it`s effectiveness on prosocial behavior in airport service staff

This research aimed the Developing empathy skills program based on social cognition and study of it`s effectiveness on prosocial behavior in airport service staff. This research is a kind of semi experimental study with pre-test, post-test and follow-up with the control group. The research population consisted of all Airport Services staff of Iran Air employed at Mehrabad Airport in Tehran. 24 persons of cargo service purposefully were divided into two experimental and control groups. Then prosocial personality questionnaire (pbs) was performed on both groups. The experimental group received empathy skills in eight sixty-minute session. While members of the control group received no training. Data analysis showed that the experimental group compared with the control group after the meetings, found a significant increase in prosocial behavior (α=0.05). Finally, the findings showed that empathy skills training program based on social cognition could be used as an effective therapeutic-intervention program to improve prosocial behaviors in airport services staff.