Open Innovation Model for Small and Medium Enterprises Based on a Social Interaction Level Approach with Intermediary (Case study: Banking ICT SMEs)

Open innovation purposeful use of input and output flows of knowledge with inside and outside of the organization, on the one hand, accelerates and develops innovation in small and medium-sized enterprises to provide new products and services using external ideas, and on the other hand, develops The commercialization of internal ideas is outside the organization. Evidence suggests that the adoption of an open innovation approach in the banking ICT small and medium-sized Enterprises in collaboration with the open innovation Intermediary, has accelerated and improved the innovation process in this industry and has brought open banking development. According to studies and reviews of existing papers on the collaboration between small and medium-sized Enterprises with the open innovation Intermediary, how the cooperation mechanism is appropriate to the level of social interactions (the mechanism for identifying and choosing an open innovation interface as well as the mechanism for building trust with The open innovation Intermediary has not been addressed. Therefore, in this research, it has been tried to provide an innovative innovation model in the small and medium Enterprises with the Intermediary, how the mechanism of cooperation with the Intermediary is proportional to the level of social interactions Check in. Hence, by adopting a qualitative approach, interviews with Managers of ICT Banking small and medium-sized Enterprises and representatives of the governance, Privide a model in this Specially presented. This study led to the identification of actors, including small and medium-sized Enterprises, the Intermediary, and the legislature, which, with the adoption of a strategy by small and medium-sized enterprises, has resulted in specific outcomes for small and medium-sized Enterprises cooperating with Intermediary.