A model for future-based knowledge management development; research study in the National Petrochemical Company

The pace of change, competition, informed customers and innovations makes to future challenges and uncertainties. So the efficiency of knowledge management (KM) and its adaptability to the future condition is necessary. If we don’t have a perspective on the organizational KM performance,not only the KM development activities will not be able to solve current problems, but also cannot benefit based on future knowledge needs. In this research, researchers by study on the National Petrochemical Company (NPC) have focused on how to integrate KM maturity to futures studies (FS), whose innovation relies on the combination and application of FS methods in this direction. Interviews, questionnaire and library studies were used for data collection. Using the logic of framework analysis, panels and focus groups on the future challenges of NPC KM result to break functional FS methods. Finally, a model for developing future-based KM has been proposed which consists of three stages: pathology and needs assessment, making knowledge base strategies and operational planning. The effect of this model is the value creation of knowledge strategies in accordance with the key state of the future (activity environment) and the convergence of macro strategies and the vision of organization with the objectives of knowledge management, which results in the evolution of the maturity level of KM from the perspective of the future.