Constructing and Validating Organizational Dutifulness Test and its Relation with Service Orientation

In this study, the authors report on constructing an organizational dutifulness test and its relation to service-orientation. The authors describe the development of the dutifulness scale and present data on reliability, content, and structural validity of dutifulness test scores in samples of Iranian workers. After confirming the content validity, the final 20-item questionnaire was given to 1176 responders. Service-orientation test was also given to them. The factor analysis findings show that the test measures three factors naming: responsibility, high expectations, and self-evaluation. Besides, the test has a high meaningful correlation with a service-orientation test as an estimate of criterion validity. The dutifulness test reliability was 0.81 by using Cronbach's alpha coefficients. Moreover, the test mean and standard deviation were 87.17 and 14.03. Generally, the results show that dutifulness test is a valid and reliable test for measuring the range of the focus that people have on their duties and responsibilities, especially in working situations.