Identifing and Ranking of Key Success Factors for Implementation of Knowledge Management

To investigate the key factors of knowledge management success (KM) in urban water and sewage companies using the ISM-DEMATEL technique.  Through the review of literature, nine factors were selected as the main factors, and after confirmation of relevant indicators by the experts, two questionnaires were distributed among the experts for ranking and determining the relationship between the relevant components. Using the ISM-DEMATEL approach, a structural model was formed, and then causal relationships between the factors were mapped out by the interaction-effect diagram. Among the factors studied, strategies and goals have had the greatest impact on the success of implementing knowledge management in Iranian water and wastewater companies.  A set of key success factors can serve as guidance for organizations to ensure that key factors are covered during KM implementation.
Practical implications: Provides a model for effective development of knowledge management step by step. This research is probably the first to present an integrated view of key success factors for implementation of knowledge management in the water and wastewater industry.