Performance Assessment of Sari Imam Khomeini Hospital Applying EFQM Excellence Model and Operational Planning

In order to move towards excellence, hospitals should adopt new management techniques such as organizational excellence model. The purpose of this study was to assess the performance of an educational hospital applying organizational excellence model and operational planning.

This descriptive-analytical study was conducted in Sari Imam Khomeini Hospital, 2018. The research population included all hospital managers and nurses. Data were collected by EFQM excellence model. Its validity was approved and its reliability was 0.92 using Cronbach's alpha coefficient. Data were classified according to IPOCC approach into input, process, output, control, and context and analyzed in SPSS V18.

The scores for empowerment and results sections were 319.82 (63.96%) and 313.38 (62.67%), respectively. The highest distribution of components and scores according to IPOCC approach were in results (40.2%) and structure (3.25 ±0.44). One-way ANOVA showed significant differences between the dimensions of IPOCC (P<0.001).

The hospital investigated, was found to be in a relatively appropriate condition according to EFQM excellence model. Therefore, having a systematic perspective and proper control over therapeutic processes and contextual aspects such as organizational culture along with processes, structures, and results are suggested to balance the standards.