Application of Critical Incident Technique in Tacit Knowledge Documenting

The main purpose of this study is to documenting tacit knowledge derived from employee experience. A Critical Incident Techniqu  was used to achieve this purpose. First, 51 employees of the Resource Planning and Development department of Ferdowsi University Of Mashhad  participated in the research in order to find key actor, using the social network analysis. At this stage, social network analysis questionnaire was used to collect data. Based on the findings of the study at this stage, relationship arrangement graph of actors was depicted and actors positions was obtained based on centralization indices in network. Then, based on the results of data analysis, key actors in organizational knowledge network of Ferdowsi University of Mashhad were identified. At the next stage, Narrative interviews were used to to find effective and ineffective behaviors in dealing with critical incident.