The Evaluation of organizational climate in libraries and its relation with clients’ satisfaction: a case study of college libraries in Shahid Beheshti University of Medical Sciences

Due to the importance of healthy organizational climate and since that makes the promotion of customer service, the aim of this research is evaluating the organizational climate of the college libraries in Shahid Beheshti University of Medical Sciences and surveying it’s relation with clients’ satisfaction.

This study is applied from objective viewpoint and descriptive survey from data collection viewpoint. Statistical population is all staff of college libraries of Shahid Beheshti University of Medical Sciences and the clients of these libraries. Research instrument for organizational climate was ClimateQUAL and research instrument for clients’ satisfaction was a clients’ satisfaction questionnaire. Descriptive statistical approaches and Spearman’s correlation coefficient were applied in SPSS 19 software for data analysis.

Regarding the resulted mean (4.42), the organizational climate of the libraries was more than average. Also, regarding the resulted mean (3.3), the clients Satisfaction of the libraries was a little more than average. Relation with clients’ satisfaction and organizational Climate wasn’t meaningful.

The managers of libraries should pay more attentions to indicators of organizational climate which are not in good situatins.