Identifying and determining the indicatorsand components of human resourcedevelopment in crisis management

Often, organizations are facing different challenges in achieving individual or organizational goals; hence, they experiencecrisis. Crises cause a disruption in organizations. In this regard, the organizations’ management needs a specific tool toovercome the crises. In all organizations, human capital is a common asset that helps the management in dealing with the crisis.Human capital management is an important factor in gaining competitive advantage and human capital development is amongthe mechanisms applied to create a competitive advantage in the organizations’ business. In response to the needs and strategic alignments of organizations and using necessary arrangements, human resource developmentis a process that provides the conditions to activate the potential competencies and talents of employees to be appliedto realize the organizations’ goals. The present study attempted to identify and determine the indicators and components ofhuman capital development in crisis management in the Iranian National Tax Administration. Using the opinions of organizationaland academic experts and literature revies, five components of individual development were identified: socio-culturaldevelopment, professional development, management development and organizational development. Also, 19 indicators of humancapital development in crisis management were determined. Individual component has indicators of motivation, creativityand problem solving. The component of social-cultural development has the following indicators: cardimitism, persuasion,public relations, culture building, working relationships and information distribution; the component of professional developmenthas indicators of education, Job knowledge and empowerment. The component of managerial development has indicatorsof monitoring, control, planning and leadership; the organizational development component has the indicators of participation,continuous evaluations, organizational learning, and meritocracy.