Designing a competency model for selecting managers in service organizations and determining the competence of managers in accordance with the organizational position

A mixed approach (qualitative and quantitative) has been used to conduct this research. In the qualitative part of the research, until the achievement of theoretical saturation, with 11 people who were purposefully selected, semi-structured interviews were conducted and the proposed conceptual model of the research was formed based on the six stages of the theme analysis approach. The proposed model of this part of the research includes 11 sub-categories: Personality, interaction, environmental awareness, marketing, environmental communications, human capital management, proper management of the general office/branch, general knowledge, specialized knowledge, structure, and content, and 5 main categories: Individual competence, environmental competence, managerial competence, knowledge competence, and organizational competence consisted of 44 concepts. In the quantitative part of the research, the final model derived from the qualitative approach was provided to the research experts in the form of a Delphi questionnaire to determine the most important indicators of the competency of the research organizational positions and during several round-trip stages of the questionnaire and the theoretical consensus of experts. It was determined the index of reform and management of processes and methods of work for the organizational positions of the general manager of the province, the administrative, and financial deputy of the province and the head of the specialized department.