Investigating the Time Indicators of the Emergency Department and Design a Management Dashboard for it

The speed of service delivery in medical centers, especially emergencies, is of particular importance in reducing mortality and disability. Time management in providing vital and short-term health care services can endanger patients' lives. One of the most important indicators used in the evaluation of emergency centers is the waiting time for patients to receive diagnostic and treatment services. This study was conducted in 1397 in order to study the timing indicators and design of the management dashboard in a specialized heart center in Tehran.

This type of research is a section in which the emergency time indicators of the Ministry of Health were examined. All the relevant data in the emergency department was collected in a hospital in Tehran in 1397. Then, the design and creation of the dashboard was loaded based on the data of the indicators specified in the emergency department using QuickView software and the performance of this section was presented.

In the present study, six emergency timing indicators were examined. Then, according to the information obtained, the relevant dashboard was designed.

Reducing the length of stay in the emergency department leads to increased patient satisfaction and potentially cost savings. The main mission of the emergency is to providing high quality services in the shortest possible time. Prolonged emergency stops reduced the possibility of providing services to other patients in need of emergency medical care, which can lead to patient dissatisfaction and increased casualties.