Investigating the effect of space users' satisfaction with tourism in the urban environment and capital creation

The importance of an organization is as much as the people trust it, and this important thing can not be achieved unless it satisfies the citizens and the clients and provides appropriate services to the citizens. Gaining people's trust and increasing it is one of the basic principles of social capital, and in general, the amount of social capital in each group or society indicates the amount of people's trust in each other. In this way, governments can strengthen the foundations of public trust and strengthen their popular support by strengthening social capital through transparent and responsible accountability to the people as clients. On the other hand, the structure of the country's administrative system indicates the fact that the issue of citizens' satisfaction has been less considered in the planning of organizations and general administrations. In many cases, there is no defined feedback on the services provided in the executive apparatus, and the collection and classification, analysis of views, suggestions and criticisms of clients, and finally its use as a monitoring tool in the process of activities, in order to optimize Things did not have a proper place. The pathology of the executive management system of the country shows that the bureaucratic system suffers from the effects of lack of participatory spirit, participatory seeking, lack of accountability to the people, uncriticism, centralism, inflexibility, prioritization of personal interests in public institutions over public interests. Work is the overcoming of indifference to the result of work and the dominance of the demanding spirit in dealing with the client as citizens.