Ranking of the key success factors of outsourcing activities of universities maintenance and repair services using the Fuzzy approach (Case: Semnan University)

Outsourcing, if done right, has numerous benefits for the organization, and if the principles of outsourcing are not properly observed and hasty decisions are made, irreparable damages will follow.This research identification and prioritization of the key factors for the success of outsourcing maintenance and repair services using the Fuzzy approach in Semnan University, during the period of October to December 2019. Therefore, this study identified 6 main factors and 39 sub-factors for key success factors of outsourcing activities of semnan university net services by studying different research literature. The statistical population of the study includes all managers in the field of technical and civil engineering and financial and administrative vice chancellor of Semnan University and the samples have been selected as a purposeful and accessible judgment. Hypothesis test, fuzzy AHP and fuzzy ARAS were used to analyse the data and the results showed that the most important key success factors are: participation and support from senior managers, existence of effective clear and transparent communication program, existence of a special and trained team to perform outsourcing, ability to manage change, existence of specialized workforce, process reengineering, stability of political climate, availability to share knowledge, competencies and innovations.-based economy and also its strategic position in the innovation ecosystem, has been studied.