Measuring the level of satisfaction with the quality of urban environment from the perspective of citizens: A case study of District 5, Tabriz Metropolitan Municipality, Iran

In recent decades, the issue of the quality of the urban environment has become a specialized and public issue in societies, and people's attention has shifted from material goals to the nature of life in dysfunctional urban complexes. What is clear is that all urban problems are of an environmental quality component. In other words, many environmental problems will quickly turn into urban problems. For this reason, in recent years, environmental sustainability, quality of desired urban environment, quality of life, and healthy communities have paid more attention to the quality dimensions in urban environments. In this research, the quality of the urban environment in District 5 of Tabriz Municipality is assessed. The approach of the present study is exploratory (at both descriptive and analytical levels) and it avails of survey method of research. Using Cochran's formula, the sample size of the studied neighborhoods was calculated to be 380 people. Using one-sample t-test, the quality of the urban environment was measured and in the next step, using the hierarchical analysis method of multiple regression, the indicators affecting the quality of the urban environment were identified. The results of one-sample t-test showed that from the residents' point of view, the quality of the urban environment of District 5 of Tabriz Municipality is not at a high level and there is no high satisfaction with the quality of the urban environment of the region among the residents. The results of multiple regression analysis showed that at the level of physical-spatial characteristics, the indices of Access and Roads Organization have the greatest impact (B= 0.518) on the level of citizens' satisfaction. At the level of functional-service characteristics, the sub-index of social welfare services (B= 0.531) have the most impact on the citizens satisfaction. At the level of content characteristics, sub-indices of environmental health (B= 0.680) and (B = 0.627) have the greatest impact on their satisfaction.