The Role of Moral Intelligence of Emergency Physicians in Predicting Satisfaction of Patients

 Considering the important role of moral intelligence in changing people's attitudes towards different behaviors, it seems necessary to pay attention to the importance of this variable in different jobs especially in the medical profession due to constant and direct contact with human clients. Therefore, the purpose of the present study was to investigate The Role of Moral Intelligence of Emergency Physicians in Predicting Satisfaction of Patients Referred to Ardabil Hospitals.

 The present study was a descriptive-analytical and cross-sectional study. The study population consisted of all physicians and patients referring to the emergency department of Ardabil hospitals. In this study, 56 physicians working in 4 teaching hospitals of Ardabil city and 392 corresponding patients were selected by Available sampling method. For data collection Lennick and Kiel’s (2005) Moral Intelligence Questionnaire and Salami S & Samouei (2012) Patient Satisfaction Questionnaire were used. Data were analyzed by Pearson correlation coefficient and multivariate regression using SPSS 22 statistical software.

 The obtained data from this study showed that there is a significant positive correlation between physicians 'moral intelligence and patients' satisfaction (r=0.528, p=0.001). Also, the results of regression Analysis showed that physicians 'moral intelligence can predict the 26/6 percentage of patients' satisfaction (p<0/001).

Ethical Considerations: In the process of conducting this research, all ethical considerations related to human studies such as obtaining informed consent and maintaining the confidentiality of the participants in the research were observed.

 According to the results of the present study, it can be said that moral intelligence is an important factor in patients' satisfaction of received medical services, therefore, it is suggested that skills training such as communication enrichment, empathy, responsibility and compassion therapy be used in physicians' training courses.