Analysis on Customer Expectations of Scientific Basij Research and Technology Organization (case study: Hormozgan Province)

Understanding and study of customer expectations is an efficient instrument and subjects and basic concepts in management as valuable fund and can be a base for upgrading of service quality level.Main question (or main purpose): So, in this research check out this matter that customer has how expectations of scientific Basij and technology organization and which expectations are the most important as priorities.The study is practical as purpose and descriptive as method and survey as type and general approach of inductive research. Study statistical society includes scientific managers in Basij base levels of Hormozgan province that chose  persons among them by sampling. At first, it used semi-structured interview for finding expectations after study of research literature and similar researches. Then it considered collected data analyses of researcher questionnaire with using statistical techniques. Researcher results show that all expectations is very important as customer point of view and also expectations like “set up information bases and continuous and effective presence in cyber space”, “ increases of abilities of creative thinking and create ideation approach”, “ support of opinions and creative plan to reach in production cycle” toward other expectations have higher ranking average and is as the most important and priority of customer expectations scientific Basij, research and technology organization.