Benefit Segmentation of Iranian Saffron Market Using Crisp and Fuzzy Clustering Algorithms in Mashhad

Saffron is one of the most valuable and important agricultural products in Iran, and, it is necessary to consider the preferences of consumers to develop its market. Consumers have different needs and wants, and by benefit segmenting the saffron market, companies can understand customers' preferences in each segment of the market correctly. Therefore, in this study, using the crisp and fuzzy clustering algorithms, the saffron market was divided into homogenous segments, and then, using the results of the conjoint analysis; consumer preferences, attitudes, and demographic characteristics were examined in each saffron market segment. The necessary data were collected from 400 respondents using a stratified sampling method from 13 districts of Mashhad, Iran. The results of this study showed that the saffron market could be divided into six homogeneous segments, and the fuzzy C-means clustering algorithm performs better at finding clusters than k-means, k-medoids, fuzzy Gustafson-Kessel and fuzzy Gath-Geva methods. According to the study findings, in most market segments, the weight of saffron and the packaging type are the most important attributes influencing purchase decisions. Based on the study results, it is suggested that saffron companies consider consumer preferences in different market segments when supplying saffron products and formulating marketing strategies.