Assessing the quality of in-service training for employees of Mashhad comprehensive health centers

Due to the importance of training, organizations strive to provide opportunities for the growth and development of their employees, so that they can achieve their missions and goals. Therefore, it is necessary to pay attention to training employees to improve their performance and increase their efficiency.  This study examines the quality of in-service educational services to employees working in comprehensive health centers in Mashhad.

This descriptive-analytical study was conducted in October 2017. The statistical population included 1795 employees in comprehensive health service centers in Mashhad in all occupations. The research instrument included a researcher-made questionnaire whose validity and reliability were confirmed by experts. Kolmogorov-Smirnov test, spearman test, Wilcoxon test, and Mann-Whitney test were used to analyze the data.

a significant gap was found between the perceptions and expectations of the staff of comprehensive health centers in all five dimensions of the quality of in-service training services, i.e. tangible dimension (0.95), confidence dimension (0.94), accountability dimension (0.85), guarantee dimension (0.81) and the dimension of empathy (0.74). The level of expectations was higher than perceptions.

The results of this study indicate that there is a gap between the perceptions and expectations of employees in all dimensions. It was also found that the largest gap was in the tangible and reliable dimension. Determining the gap in the quality of in-service educational services can be a good basis for planning, prioritizing, and deciding on the allocation of resources needed to improve education.it is suggested that city health centers allocate resources and try to solve problems and improve the quality of education. The dimensions with the most gaps should be given priority.