Provide a Model for Teaching Organizational Citizenship Behavior in the Education and Training Organization based on Data Theory Strategy

The present study aims to present a model for teaching organizational citizenship behavior in the education organization based on the data theory strategy. For this purpose, the factors affecting the training of organizational citizenship behavior in the education organization were identified.

The present study is applied in terms of purpose. In order to achieve a rich description of the experiences, attitudes and perceptions of the interviewees towards the training of organizational citizenship behavior, the qualitative research method and in particular the strategy of data theory (systematic approach) was used to achieve a paradigm model. The target population of this study included professors, academic experts and directors of education in Kermanshah province. Sampling in the present study was purposeful, in which 14 people were selected from the mentioned individuals. In this research, interview tools have been used to collect the views of individuals related to the training of organizational citizenship behavior in the education and training organization.

The results showed that causal conditions (employee empowerment; decentralization; staff awareness of organizational citizenship behavior); Central phenomena (chivalry and forgiveness, conscientiousness; organizational spirituality; respect and esteem; civic virtue); Strategic factors (organizational contexts, fair and rapid feedback; observance of justice in the organization; policy making; growth of employee motivation); Interfering conditions (personality traits; cultural, social, political and economic conditions); Underlying conditions (organizational culture, transformational leadership, organizational support) and consequences (effectiveness and improvement of organizational performance; employee satisfaction; organizational commitment, cooperation and participation) affect the training of organizational citizenship behavior in the education organization.

The results indicate the effect of each of the different categories on the training of organizational citizenship behavior, so to succeed in this regard, special attention should be paid to these categories. Therefore, in order to achieve higher effectiveness and proper use of employees with extra-role behaviors, the education organization needs to consider and implement the necessary program and preparation for training organizational citizenship behaviors.