The relationship between accountability and quality of medical services and their relationship with organizational prestige in public hospitals

Providing quality services and meeting the needs of clients in the health system of countries are emphasized by policy makers. In order to stay competitive, it is important to introduce the organization to others. Therefore, this study was conducted to investigate the relationship between accountability and quality of health services and their relationship with organizational prestige in public hospitals in Abadan and Khorramshahr in 2019.

This descriptive-analytical study was performed by the census method in three hospitals under the auspices of Abadan University of Medical Sciences. Data were collected using a questionnaire of health care quality from patients and questionnaires of fast-response organizations and organizational prestige from hospital staff. Data analysis was performed by SPSS software using descriptive statistics and Pearson’s correlation test.

The quality of medical services in the studied hospitals was moderate (63.54±15.42). Findings also showed that the response rate of hospitals was very good (62.12±15.59). Finally, the status of organizational prestige has been evaluated very well in terms of hospital staff (26.44±5.45). There was no statistical relationship among organizational prestige, service quality, and accountability.

In summary, in addition to responding quickly to patients' needs, improving the quality of services for hospital recognition and hospital prestige is also important and should be considered.