Provide a Model of Customer Interaction Training with the Theoretical Data Foundation

The present study has provided a model for customer interaction training on the theoretical data application of the foundation.

research method in terms of objectives; Applied, it is an emerging foundation in terms of qualitative data and in terms of the type of data study. The statistical population includes all experts in the relevant field. Based on the purposeful method of conscious snowball sampling and based on theoretical saturation, 15 experts formed the research sample size. The research assessment tool consisted of a semi-structured interview form, in which dimensions, components And the indicators of the customer interaction training model in Saman Bank were adjusted based on open coding, axial coding. It was sent to 15 experts in the relevant field and with the help of selective coding through interviews, Delphi technique and intellectual rain on the experts and this process continued until theoretical saturation.

After the final approval and prioritization of experts regarding the dimensions, components and components of the model, this important issue was drawn in the form of a model, and the model was validated by experts again. The method of data analysis was qualitative and finally, respectively. Priority 6 Dimensions: 1- Specialized 2- Individual 3- Managerial 4- Organizational 5- Capital Management 6- Communication and 25 components: knowledge, skills, behavior, attitude, physical, mental, emotional, discipline and seriousness, general, specialized, experience And prior knowledge, technical and specialized, educational, ability to evaluate, delegation, access to information, job enrichment, identification, networking, maintenance, deployment, evaluation and promotion, expectations, performance and follow-up. And 146 indicators were finalized for the model.

What are the findings of the present study regarding the components of this model? 25 constructive components obtained: knowledge, skills, behavior, attitude, physical, mental, emotional, discipline and seriousness, general, specialized, previous experience and knowledge, technical and specialized, educational, ability to evaluate, delegation, access Information, job enrichment, identification, networking, maintenance, deployment, evaluation and promotion, expectations, performance and follow-up.