Identifying and Ranking of Factors Affecting the Success of Knowledge Management Implementation in the Gas Organization of Khuzestan Province by Analytical Hierarchy Process Method

This study was carried out to identify and rank factors affecting the success of knowledge management implementation in the gas organization of Khuzestan Province by the Analytical Hierarchy Process Method.

The research method was descriptive- exploratory. The statistical population included all managers and senior experts of Khuzestan Gas Company, 35 of whom were selected by snowball sampling. The data gathering tool was a researcher-made questionnaire. The face validity of the questionnaire was confirmed by the professors and managers of Khuzestan Gas Company. Cronbach's alpha method was used to determine its reliability, which was estimated at 0.877 and 0.892. In this study, SPSS and Expert Choice software were used to analyze data from descriptive and inferential statistics.

Based on the Delphi technique, 6 factors and 33 important factors were identified. The results of the analytical hierarchy process show that in terms of importance, management and leadership factors, information technology, organizational culture, organizational structure, human resource management, and processes and activities factors were ranked first to sixth.

According to the results of this study, we can use the decision model derived from identifying and ranking of factors affecting the success of knowledge management implementation in the gas organization of Khuzestan Province by Analytical Hierarchy Process Method to improve and enhance the competitive position of the company. According to the findings obtained from the priority of agents, creation, and development of technological infrastructure,  application  of  knowledge - based  strategy  in  formulating  company  plans  andproviding appropriate information systems for storage, transfer, and exchange of knowledge, the rule of creative and critical thinking in culture, engagement, development of social relations between working and business communities as well as informal relations among company employees to increase satisfaction and motivation of knowledge transfer and other knowledge management processes to improve and enhance the company's competitive position in knowledge management development can be implemented and run.