Intra-organizational Challenges of the Police Force in Maintaining the Security of Tourists in the Resorts of Khorramabad

Security is one of the most important and fundamental factors affecting the development of the tourism industry; As long as there is no security, there will be no travel and it will be useless to talk about tourism; Therefore, the purpose of this study is to identify the internal challenges of police in providing security for tourists in the resorts of Khorramabad.

In terms of purpose, the present study is applied and in terms of nature, it is a mixed method research (qualitative-quantitative). In the qualitative section, 12 experts, specialists and experts in the field of security and tourism were interviewed to identify theoretical challenges. Challenges were identified using content analysis method. In the quantitative part of the research, in order to classify and identify the most important challenges, the Delphi method was performed in four stages with the help of 15 experts. For data analysis, Kendall, Kolmogorov-Smirnov and t-sample statistical tests were used.

Out of 50 challenges identified in the interview stage, after four stages of questionnaire implementation in the Delphi group, with 16 Kendall agreement coordination coefficient, 16 important challenges were agreed upon and consensus of experts. In the accreditation stage, the results of one-sample t-test showed that the identified challenges, including the challenges of police experts and the Cultural Heritage and Tourism Organization, are in the field of action.

The most important challenges agreed upon by the group of experts in the field of order, security and tourism are suggested; In order to make the best use of the tourism potential of the region, the officials should pay serious attention to solving these challenges.