Model of Organizational Controlling Factors Affecting the Development of Organizational Citizenship Behavior (Case Study: Central Headquarters of the Iranian Blood Transfusion Organization)

Organizational citizenship behaviors are individual behaviors, voluntary and beyond the official duties of employees that improve the performance of the organization. One of the effective factors in the development of these behaviors is organizational factors. The aim of this study was to identify the organizational factors affecting the development of organizational citizenship behavior at the headquarters of the Iranian Blood Transfusion Organization (IBTO) and present a model.

This applied exploratory approach was conducted in two parts namely qualitative and quantitative. In the qualitative section, 13 experts who were selected by a completely purposeful method, formed the statistical population of the study and MAXQDA-2020 software was used to analyze the data. In the quantitative part, the statistical population consisted of the staff of the central headquarters of the IBTO who were sampled by simple random sampling. At this stage, a questionnaire was developed and SPSS22 and LISEREL softwarewas used to analyze the findings.

The identified organizational factors in order of priority include organizational justice, organizational support, job security, rewards and an incentive system, organizational culture, education, quality of work life, job nature, organizational structure and organizational spirituality are effective in developing citizenship behavior.

It is suggested that in order to develop organizational citizenship behavior, managers at the IBTO should pay attention to the factors identified in the study and consider them when making decisions and dealing with their employees