A Glance on Librarians' Communication Skills in Public Libraries of Ardabil City and Providing Solutions to Improve Them

The librarians of Public Libraries deal with a wide range of people who differ in gender, age, social status, nationality, or race, Because the purpose of public libraries is to meet the information needs of users and satisfy them, the librarians of these libraries, need to communicate properly and effectively with their users in order to be able to provide library services and facilities effectively. Therefore the purpose of this study is to investigate librarians' communication skills that working in public libraries of Ardabil city and provide solutions to improve them.  This is a survey study. The statistical population of the study is all librarians working in public libraries of Ardabil city in 1396 and the sampling approach is convenience or accidental. The research tool in this research is Barton's communication skills questionnaire in three dimensions: verbal, listening, and postural. The validity and reliability of this study was confirmed in the research paper (Raeissi, 2009).The findings of this study indicated that communication skills of librarians in the verbal and feedback dimensions are above average, So that verbal communication skills are in the first place and feedback skills are in the second place, but the listening dimension is slightly lower than two former dimensions, so that it is in the third place and it's moderate. Therefore, effective measures should be taken to upgrade it to the desired level, which will be presented in this article. Also, there was no significant difference between any dimensions of communication skills and demographic characteristics, including level of education and field of study and this indicates that in any field of study, educational background and experience is not a reason to increase staff communication skills, and these skills, which are needed for career advancement and success, must be taught. that training communication techniques, communication perspectives and different communication styles are effective factors in this field. In addition, the management style in an organization, such as the library, has a significant impact on how the employees of that organization communicate, which should be considered.