Designing an Integrated Development Model to Evaluate the Marketing Capabilities Criteria in Tejarat Bank: Explain the Resource-Based View

As the competitive environment becomes more complex and unpredictable, banks rely on using superior approaches and developing their competencies and capabilities in the face of uncertainty to create a competitive advantage and achieve business goals. From a resource-based perspective, identifying a competitive position depends on identifying the sources of competitiveness to create a sustainable competitive advantage in the long run. The purpose of this study is to identify and determine the marketing capability indicators that have the greatest impact on the competitive advantage of Tejarat Bank. Based on the resource-based view, the marketing capabilitiy criteria were comprehensively identified through documentary study and with the help of fuzzy Delphi method and the opinion of 15 experts. In order to structure the relationships between the marketing capabilities criteria, Interpretive Structural Modeling was used and by developing an integrated model to measure the effectiveness of the.The results showed that “external communications” and “analysis and formulation of the strategy” crieria are important and vital criteria that are considered as the basis of marketing capability structure and have the effectiveness.