Investigating the Role of Corporate Social Responsibility on Organizational Performance with the Mediating Role of Total Quality Management

Today, customer expectations are developing and rising, and therefore every organization seeks to meet customer expectations by increasing the quality of its products and services. Given this issue and the current competitive situation in local and global markets, organizations are looking to adopt and apply new approaches in the organization that will help them to achieve a higher level of quality and better performance. The purpose of this study is to investigate the effect of corporate social responsibility on organizational performance with the mediating role of total quality management. The research method in terms of purpose is applied and Based on the data collection method, it is descriptive causal which was performed in a research population of 274 people with a sample of 160 people based on random sampling method using Krejcie and Morgan table. The data collection tool was a researcher-made questionnaire whose reliability and validity were assessed and determined. Smart PLS3 software is also used to analyze the data and review the research model. The results showed that corporate social responsibility and total quality management will have a positive and significant effect on organizational performance and total quality management also acts as a mediating variable of the positive social relationship between the company and organizational performance.