Designing a strategic model of two-way learning based on human resource functions in the Social Security Organization

Today, human resources are one of the most important and guiding elements in organizations. Based on mutual learning, by balancing the two types of exploratory learning and for-profit learning, a kind of balance in the acquisition and use of new knowledge and the preservation and utilization of existing knowledge is emphasized.

This research was based on quantitative studies in two stages and through three questionnaires by survey method with the participation of 288 people among managers, deputies and selected staff of the central headquarters of the Social Security Organization. To review the data, an architectural questionnaire, human resource functions were provided to selected managers, deputies and employees. Data from quantitative studies (questionnaire) were used through inferential analysis and using confirmatory factor analysis test by modeling analysis by Eviews software.

Organizational human resource management is vital to enjoy reciprocity (mutual exploitation). The fact that an organization has a knowledge-based human resource structure, by itself can not turn an organization into a mutually successful organization in both profitability and exploration. Because if the organization focuses on profitability, it is the reciprocal orientation of some human resource management measures to determine how it is compatible with the dimensions of human resources functions and ultimately mutual learning (exploration and profitability) of the organization.

The designed model and formulated hypotheses, while filling the theoretical gaps in these three research areas, also provide the basis for further research by researchers in the future.