Prioritizing Factors Affecting the Effectiveness of Crisis Management with Emphasis on the Use of Information Technology: ANP Analysis of Network Process

The present study was conducted using a descriptive-analytical method. The statistical population of this research is experts familiar with the subject, which includes university professors and experts in the field of crisis management. The sample number is 8 experts who were interviewed in this study through a pair of questionnaires and a range of 1 to 9. To check the validity of the measuring instrument or the paired questionnaire, content validity was used and the questionnaire was provided to professors and experts to confirm the accuracy of the criteria and sub-criteria. In purposive sampling of the present study, purposive judgmental sampling has been used, which means that a limited number of people have the appropriate information to answer the research questions. Experts in this study were people who had at least 8 years of experience or research in crisis management. Sampling continued until the theoretical saturation stage. Super Decision software and ANP network analysis process were used to prioritize the criteria. The results showed that SC8 sub-criterion, which is "planning and preparation" and belongs to the telemedicine criterion (C3) with a weight of 0.571, has the most importance among the factors affecting management effectiveness. The crisis is with the emphasis on the use of information technology. It is followed by SC10, which is a monitoring, forecasting and early warning system, with a weight of 0.432. This sub-criterion belongs to the criterion of the role of wireless sensor networks and unmanned aerial vehicles (C4).