Obtaining a Model for Evaluating the Performance of the Health System in the Social Security Organization

Evaluating the performance of the health care system may be used to generate a common knowledge of prioritizing to enhance health care systems, offer a platform for discussion across programs and departments, and develop a shared understanding of the activities that influence health outcomes. It is crucial to have a model for evaluating the functioning of the health system in multiple organizations, including social security. Therefore, the purpose of this research is to offer a model for evaluating the performance of the Social Security Organization's health system. In this context, essential indicators and components for assessing the performance of the health system using the balanced scorecard model were identified and axes were established by first reading the research literature. After defining the variables and components, the conceptual model of the study is developed and then validated using the statistical methods of structural equations. A questionnaire was used to gather and evaluate the necessary data. In other words, the discovered axes were statistically validated. Customers and procedures are the most essential factors in measuring the success of the health system.