The impact of information and communication technology demands and resources on job satisfaction with the mediating role of work-family balance and job burnout

The present study was conducted under the title of the impact of information and communication technology demands and resources on job satisfaction with the mediating role of work-family balance and job burnout in Hamedan province's telecommunications department. The statistical population of the current research includes all telecommunications employees of Hamadan province, which are 170 people who were working in that organization in 2022. In this research, the available sampling method was used using Morgan and Karjesi's table with the number of 118 people. The level of information and communication technology demands was 55.6%, information and communication technology resources was 65%, job burnout was 48.4%, job satisfaction was 66%, and work-family balance was 61.6%. The results of structural equation analysis with PLS software showed that information and communication technology demands had a 19% effect on increasing job burnout and information and communication technology resources had a 16% effect on reducing job burnout. Information and communication technology demands were 39% effective in reducing work-family balance and information and communication technology resources were effective in increasing work-family balance by 35%. On the other hand, the demands of information and communication technology on job burnout indirectly and with the mediating role of work-family balance by 9% and the resources of information and communication technology on job burnout indirectly and with the mediating role of workfamily balance by 8% put. Also, job burnout was 23% and inversely affected by work and family balance and 52% and inversely affected job satisfaction.